Job Description
Overview
SEMINOLE CASINO HOTEL IMMOKALEE
Hiring smiling faces and happy personalities! Only a 30-minute drive from Daniels & SR 82, a 25-minute drive from LaBelle, or a 40-minute drive from I-75 and Immokalee Rd. At Seminole Immokalee Casino and Hotel, we have 3 restaurants, 4 bars, 24/7 hours, no last call, the party never stops!
*All employees eat free on shift in our dining room!
*Weekly pay, bonus eligibility, and the best benefit package in SWFL!
*Advancement and training opportunities galore, where 1 out of every 12 employees are promoted each year !
Seminole Hard Rock ranked #20 of 500 Best Places to Work by Forbes in 2021. We believe in making “More in Paradise ” for our guests that travel to us from all over the world. Come see why our team members stay for 7 years on average, experience our family environment, and positive and fun work culture! “Feel the Vibe” is one of our core values; does your current job offer all this and more?! With casino's and hotels in over 70 countries, this is your foot in the door to the Seminole Hard Rock family of companies, transfer anywhere in the world , Get In and Get Moving !
OUR COMMITMENT TO SERVICE:
We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
Responsibilities
SUMMARY:
Responsibilities include, but are not limited to the following:
- Performs functions of a Pit Manager on an assigned shift.
- Responsible for assisting in the smooth operation of up to 20 table games separated into a maximum of three
casino pits.
- Responsible for overall management of casino table games for a particular shift.
- Reviews game spread & staffing levels and recommends changes to the Director Table Games.
- Ensures compliance with Seminole Gaming's Compliance and Regulations.
- Responsible for the distribution and administration of performance appraisals, commendations, and constructive
letters and progressive discipline to all reporting levels of table games department employees.
- Reviews the internal security of all table games and maintains surveillance of all activities that could affect the
efficiency and effectiveness, as well as, the integrity of the casino operation.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for all aspects of table game operations to include:
- Offering the highest possible level of Customer Service resulting in a maximum level of player enjoyment and
return play.
- Attaining maximum product revenue by means of communicating to Director Table Games and Director Casino
Administration with reference to proper product mixture, positioning, pricing, as well as, the evaluation of new
product.
- Constant evaluation of current business conditions, special events, and weather, with respect to amount of current
staffing levels as to maintain proper gaming levels at any certain point.
- Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity &
performance, as well as, morale.
- Maintaining employee performance levels by way of positive means or progressive discipline.
- Responsible for handling all casino guests' needs, complaints and disputes related to table games and hotel areas in
a timely & professional manner.
- Responsible for distribution of cards to gaming pits.
- Responsible for visually inspecting all casino equipment.
- Responsible for the distribution of all company and departmental communication.
- Responsible for the authoring and distribution of casino win/loss reports.
- Works diligently to support the Seminole Gaming's culture and team philosophy throughout the property.
- Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages
other team members to do the same.
- Promotes positive public relations and creates an enjoyable atmosphere for all customers.
- Amicably resolve customer related problems in a fast paced environment.
- Ensures the protection of customer's rewards and credit lines.
- Complies with all departmental and Company Policies including Seminole Gaming's business ethics guidelines.
- Complies with all regulatory requirements.
- Maintains confidentiality of all Seminole Gaming's trade secrets and proprietary information including business
processes, customer lists, marketing plans and any other confidential information.
- Creates and ensures a fun-filled, entertaining and exciting environment.
Qualifications
WORK ENVIRONMENT
CLOSING
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
DISCLAIMER
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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