Job Description

Job Description

Job Description

Company Overview
MCNC is a North Carolina non-profit, client-focused technology organization. Founded in 1980, MCNC owns and operates the North Carolina Research and Education Network (NCREN), one of America’s longest-running regional research and education networks. With over 40 years of innovation, MCNC provides protected internet, cybersecurity services, and related technology services. Learn more about what we do and our service portfolio at 

*This is an onsite position. Travel to and work from our Research Triangle Park, NC location will be required.

• Perform basic and routine support and monitoring for the Network Operations Center (NOC)
• Provide real-time support and service to MCNC’s clients connected to the network, NCREN (North Carolina Research and Education Network)
• Field, troubleshoot and escalate trouble calls and email queries
• Contact vendors, telecom providers, and clients directly in order to troubleshoot and seek out problem resolution
• Record and track scheduled maintenances, outages, service degradation, and general inquiries from clients via Footprints ticketing tracking software
• Update network and client information stored in the NCREN network operations database
• Provide NOC staff support
• Performs other assignments/duties as needed

• Orientation to MCNC’s business
• A work plan, co-developed with intern supervisor to outline the goals of the anticipated internship
• Invitations to other meetings to learn about MCNC’s business

• Current student pursuing an Associates or Bachelor’s degree in Network or Electrical Engineering, Computer Science or related field
• Knowledge/experience with Cisco equipment
• Knowledge of IP networking principles
• Basic understanding of routers and switches
• Strong TCP/IP fundamentals
• Knowledge of standard network change and configuration control policies
• Experience with physical wiring and cabling
• Must be able to work effectively individually as well as in a team environment
• Ability to work in a fast-paced environment while balancing multiple priorities successfully
• Excellent interpersonal and communication skills required
• Must have a valid driver's license and will be required to drive a company vehicle on company business. Pre-employment and annual MVR checks will be required during your employment with the company for this position in order to be approved to drive a company-owned vehicle
• Background and sex offender checks will be performed for pre-employment and annually during your employment with the company
• This role will be required to adhere to the MCNC Substance Abuse policy, which may include drug/alcohol screening at hire and periodically or randomly during employment.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

MCNC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

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