Job Description

Job Description

Job Description

Job Summary:

Inside Sales Specialists are essential to the growth of i3 Broadband. They build relationships with a wide variety of customers, learn about i3 Broadband’s technology and new products, and deliver sales results to assigned goals. Inside Sales Specialists deliver value by expertly handling inbound customer calls, developing rapport and relationships with new prospects with the objective of converting calls and emails to active customers. Inside Sales Specialists also make outbound calls to coordinate final sales and installation, and share information about service expansion and other opportunities that benefit existing customers.

Duties/Responsibilities:

Responsible for using i3 Broadband products and services to connect with customers and generate sales. Among key duties are to develop sales pitches to sell products or services, making outbound calls to sales leads and taking calls from prospective customers while maintaining accurate documentation. Must possess excellent customer service and great sales skills.

• Ability to sell i3 products and services
• Close sales and consistently achieve sales and retention goals
• Develop rapport and maintain a productive communication style throughout all transactions.
• Understand customer needs and identify sales opportunities
• Handle customer inquiries promptly, effectively with integrity through various communication channels.
• Maintain up-to-date and accurate customer records.
• Collaborate in a team environment with the sales group and other departments to provide efficient and outstanding customer service.
• Communicate with customers through email, inbound calls, make outbound calls to potential customers and follow up on leads.
• Keep up with product and service information and updates
• Stay informed about competing providers, products, and services
• Upsell products and services
• Retain existing customers through active listening, understanding customers’ needs, and providing appropriate solutions to alleviate concerns.

Required Skills/Abilities:

• Ability to achieve company objectives and personal sales targets
• Exceptional customer service
• Excellent phone and cold calling skills
• Willing and has a desire to work in a fast-paced environment while maintaining an elevated level of attention to detail and quality results.
• Inquisitive and analytical with a passion for technology.
• Must demonstrate excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Must be computer proficient with a basic and diverse understanding of consumer electronics.
• Ability to navigate between multiple systems and screens to access and record the necessary information needed to complete a sale.
• Ability to work independently and maintain confidentiality.
• Must be available to work occasional nights, weekends, and occasional holidays (with holiday pay) to fulfill the team schedule.
• Willing to train, take feedback and learn the job to i3 Broadband’s standards.
• Results-driven

• Prior experience in an inbound call center or related sales position preferred.
• High School diploma/GED
• Must have a clean driving record of at least 3 years and the ability to pass a criminal background check.

• Must be able to sit at a desk for extended periods, working at a computer up to 8 hours per day.
• Ability to wear a headset or other communications device as required in a call center environment.
• Ability to communicate orally and in writing.
• Ability to physically operate personal computers, copy machines, telephones, and other common office machines and equipment.

i3 Broadband is an equal opportunity workplace that respects the diversity of our customer base and our team. We will treat customers, employees, and applicants fairly without regard for gender, race, age, or any other characteristics protected by law. Our employment decisions are made on the basis of qualification, merit, and business need.

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