Job Description

Why USAA?Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Fraud Agile IT Director, you will Lead a team who is responsible for delivering solutions for Bank product(s) using Agile methodologies that will enable the business to achieve business results and customer value. Partners with and engages senior leaders/team members to ensure product being delivered is aligning to the Bank’s objectives and the overall business strategy. Applies strong business and/or technical skill to enable the team(s) within the Bank to achieve their goals. Makes funding allocation decisions to drive end-user value. Ensures all work is completed within all regulatory and compliance policies and processes.

The Fraud Agile IT Team Director will be responsible for managing a team of 7-10 Product Owners/Managers. Coaching them on standards and skillsets required and ensuring the execution of their work is done on time and within quality measurements required. Assists Agile Portfolio director as needed on portfolio level tasks, ceremonies and documentation as needed.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL Relocation assistance is not available for this position.

What you'll do:

• Owns an agile team(s) assigned to developing solutions for implementing the Bank’s business objectives aligned to the department and company strategy.
• Responsible for crafting and implementing policies and processes for delivering agile methodologies that will meet business results and are aligned to strategic business objectives and required outcomes. Accountable for Team-of-Teams level Objectives and Key Results (OKRs), as well as team-level OKRs; empowers teams within the Bank to deliver business outcomes against their OKRs.
• Leads project assignments and prioritization of work for Agile teams. Coordinate results to ensure they are progressing in a timely manner and are aligned to objectives. Makes data driven decisions as needed related to funding and prioritization.
• Leads positive team dynamics, encourages collaboration, and drives achievement of goals and OKRs. Ensure assigned Bank projects are completed within financial regulatory and compliance policies and that risk issues identified are mitigated as required.
• Applies expert knowledge and removes intensified impediments to the team’s success and assists in conflict resolution, issue, and dependency management.
• Coordinates, coaches, supports and guide leaders and teams in Agile principles, values, and practices.
• Maintains team members advised of project status to include Senior Leaders. Builds consensus with alliances across the organization.
• Assesses, uses, and partners with external resources and partners to meet agreed upon expectations.
• Shares information about the portfolio’s output and direction with other Team of Team Leads and partners to ensure alignment across the organization.
• Builds and supervises a team dedicated to excellence through recruiting, developing, retaining, coaching, guiding, performance management and managerial activities.
• Has full management responsibility for some members of the Agile team, e.g., Product Owner from their own business area, including responsibilities for hiring, firing, development and providing input on compensation decisions.

What you have:

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years’ experience in product development, process improvement, project delivery, or business/requirements analysis to include 2 years of that experience within a financial services organization.
• 3 years of direct team leadership experience or leading large matrixed, cross-functional teams.
• Experience in marketing, strategy, digital, process, or user experience design within a financial organization.
• Agile Scrum standard processes and experienced being a product owner for a scrum team.
• Knowledge and experience of multiple technical software delivery methodologies such as Agile, and SAFe.
• Experience analyzing business requirements, process flows and use cases to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
• Experience in analyzing business requirements to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.
• Comprehensive experience in applicable banking regulatory and compliance policies.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.
• Background in SCALED AGILE (Kaizen, SAFE, LESS) 3-5 years’ experience preferred.
• Previous experience as an Agile Product Owner/Manager.
• 1-3 years Director, Management or Lead experience with similar sized teams.
• Experience with Tableau, JIRA, Wiki.
• Fraud experience within the financial services organization.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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